FlightDeckToGo Frequently Asked Questions




  • My headset won’t power up
    • Check battery charge.
    • We recommend 100% battery charge for an optimized experience


  • Controllers won’t power up
    • Press home button after headset is powered on
    • Check condition of AA batteries in controller


  • Headset image is blurry
    • Tighten or loosen the headset strap until visual clarity is achieved. The headset can be used with glasses if you prefer.


  • The headset lenses are dirty
    • User a microfiber cloth to gently clean the lenses


  • I’m positioned in the wrong flight deck location
    • Use the menu system in the application to calibrate the seat position


  • I need to exit the application briefly
    • Press the home button on the controller. This will take you out of the application, but will not terminate it unless you select Return to Home
    • Select Resume to return to the application


  • I don’t see the application listed in the main menu
    • Connect to Wi-Fi to ensure updates are uploaded and complete


  • Eye tracking isn’t working
    • Run the Tobii eye calibration tool from the main menu


  • The application doesn’t seem to be working properly
    • Long periods of inactivity followed by a return to the application may cause occasional instability. A power down of the headset fixes virtually all the issues associated with long or multiple periods of inactivity.


If you cannot resolve an issue with your headset, send us an email: support@vtrvr.com